FAQ
Answers About Managed IT and Cybersecurity
These are the questions businesses ask most often before switching to a managed service provider.
What does a managed IT provider do?
A managed IT provider monitors systems, supports users, maintains security, and plans technology so the business stays productive. MCB Technologies acts as an extension of your team.
How is managed IT different from break-fix IT?
Break-fix waits for failure. Managed IT is proactive: monitoring, patching, backups, and security run continuously to prevent downtime.
Do you provide cybersecurity and managed IT together?
Yes. Security is built into operations, including monitoring, endpoint protection, identity controls, and incident response. See our cybersecurity services.
How fast do you respond to incidents?
Priority incidents are targeted for response in under 15 minutes, with 24/7 monitoring and escalation.
Can you support Microsoft 365 and cloud applications?
Yes. We support Microsoft 365 administration, application operations, and practical cloud architecture. Learn more on our cloud services page.
How do backups actually get tested?
We design restore tests, not just backup jobs, so recovery is proven. See backup and disaster recovery.
Do you serve businesses in Texas?
Yes. MCB Technologies supports growing businesses and public-sector teams across Texas, including organizations in the Houston area.
What is included in a free IT review?
We review infrastructure, security, backups, and support gaps, then give you a prioritized plan you can act on. Request one on our contact page.
How do I get started?
Start with a free IT review. We assess your environment, identify risks, and provide a practical roadmap.